Refund policy

Return Eligibility

You can return items within 30 days of the delivery date. To be eligible, items must be unused, unworn and unwashed, with original tags attached, in their original packaging, and returned with proof of purchase (your order number or receipt).

Non-Returnable Items

Gift cards cannot be returned.

How to Start a Return

Email sales@artellea.com with your order number and the reason for your return. Please contact us before sending anything back: we'll confirm that your item qualifies and send you the return address and instructions. We reply within 24 hours on business days.

Return Shipping

Return shipping costs are paid by the customer. We do not charge restocking fees.

Exchanges

We're happy to exchange an item for a different size or color of the same product. Start a return for the item you'd like to exchange, and we'll send the replacement once the original has been received.

Damaged or Incorrect Items

If your item arrives damaged, defective or not as ordered, email us within 30 days of delivery with your order number and photos, and we'll make it right.

Cancellations

Orders can be canceled only before they enter processing. Email us as soon as possible. If your order has already shipped, please use the return process above once it arrives.

Refunds

Once your return arrives, we'll inspect it and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. If you haven't received your refund after that, please contact us.

Contact Us

Business Address: 24 East 73rd Street, New York, NY 10021, United States
Email: sales@artellea.com
Phone Number: +1 (701) 360-7579
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST