FAQ
What do you sell?
Clothing and footwear for women and men: outerwear, knitwear, tops, bottoms, dresses, matching sets and shoes.
Where do you ship?
We ship to addresses within the United States.
How long does processing take?
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
When will my order arrive?
Most orders arrive within 7–10 business days of being placed. You'll get a tracking number by email as soon as your order ships.
How much is shipping?
Shipping within the United States is a flat $6.99 per order.
Can I change my shipping address?
Yes, if you email sales@artellea.com within 24 hours of ordering. After that your order may already be in processing and changes may not be possible.
What is your return policy?
You can return items within 30 days of delivery. Items must be unused, unworn and in their original condition with tags attached. Full details are in our Refund Policy.
How do I start a return or exchange?
Email sales@artellea.com with your order number and the reason for the return or exchange. We'll confirm the next steps and send you the return address.
Do you charge restocking fees?
No, there are no restocking fees on eligible returns or exchanges.
When will I get my refund?
Approved refunds are issued to your original payment method within 10 business days after we receive and inspect your return.
How do I cancel an order?
Email sales@artellea.com as soon as possible. Orders can be canceled only before they enter processing.
Still have a question?
Email sales@artellea.com or call +1 (701) 360-7579 during our support hours (Monday – Friday, 9:00 AM – 5:00 PM EST).